Shipping Policy

This policy applies to all orders placed through our store. Our goal is to ensure that you clearly understand our shipping times and processes so that your experience with Olivia Washington is always satisfactory.

Shipping Areas

We currently ship throughout the United States.

Shipping Costs

Any applicable shipping costs are calculated and displayed at checkout before your order is confirmed.

Processing and Delivery Times

Processing time: Orders require 1–3 business days to be prepared.

Estimated delivery time: Delivery is expected within 7–15 business days after processing.

Please note that delivery times are estimates and may be affected by circumstances beyond our control, such as carrier delays, customs procedures, or periods of high demand.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

For real-time shipping updates, please visit the carrier's website or tracking portal.

If you have any questions regarding the status of your shipment, our customer service team is happy to assist you.

Order Changes and Cancellations

Weekend orders: Orders placed during the weekend will be processed on the next business day.

Cancellations: Your order may be cancelled and fully refunded provided that it has not already entered the preparation stage or been shipped.

If you wish to cancel your order, please contact us immediately.

Once an order has been processed or shipped, it can no longer be modified or cancelled. This does not affect any cancellation, withdrawal, or return rights you may have under applicable consumer protection laws. Please refer to our Refund Policy for further information.

Policy Updates

We may update our Shipping Policy from time to time. We encourage you to check our website regularly to stay informed about any changes.

Contact Us

Store Name: Olivia Washington
Email: info@olivia-washington.com

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